Privacy Policy

Last updated: January 2026

1. Introduction

Villa Akalli ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website villaakalli.com or make a booking enquiry.

We comply with the General Data Protection Regulation (GDPR) and Greek data protection law.

2. Data Controller

The data controller responsible for your personal data is:

Villa Akalli
Frangokastello, Sfakia
Crete 73011, Greece
Email: villaakalli@gmail.com

3. Information We Collect

3.1 Information You Provide

When you submit a booking enquiry through our contact form, we collect:

  • Name
  • Email address
  • Phone number (optional)
  • Requested check-in and check-out dates
  • Number of guests (adults and children)
  • Any message you include

3.2 Information Collected Automatically

If you accept analytics cookies, we collect:

  • IP address (anonymized)
  • Browser type and version
  • Device type
  • Pages visited and time spent
  • Referring website
  • General geographic location (country/city level)

4. How We Use Your Information

We use your personal data for the following purposes:

  • Booking Enquiries: To respond to your accommodation enquiry and process potential reservations
  • Communication: To send you information about your booking or answer your questions
  • Website Analytics: To understand how visitors use our website and improve our services (only with your consent)
  • Legal Compliance: To comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

  • Consent: For analytics cookies and marketing communications
  • Contract: To process booking enquiries and fulfil accommodation services
  • Legitimate Interest: To improve our website and services
  • Legal Obligation: To comply with applicable laws

6. Cookies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

6.2 Cookies We Use

Cookie Purpose Duration Type
villaakalli_cookie_consent Stores your cookie consent preference Persistent Essential
villaakalli_lang Remembers your language preference Persistent Essential
_ga, _ga_* Google Analytics - tracks website usage 2 years Analytics (requires consent)

6.3 Managing Cookies

You can manage your cookie preferences at any time by clicking the button below:

You can also control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Third-Party Services

7.1 Google Analytics

We use Google Analytics 4 to understand website usage. If you consent to analytics cookies, Google may collect data as described in their Privacy Policy. We have enabled IP anonymization to protect your privacy.

7.2 Booking.com

We link to our Booking.com listing as an alternative booking method. If you book through Booking.com, their Privacy Policy applies.

7.3 Google Maps

Our location page embeds Google Maps. When you view this page, Google may collect data as described in their Privacy Policy.

8. Data Retention

We retain your personal data only as long as necessary:

  • Booking enquiries: 3 years after your last interaction
  • Cookie consent records: Until you withdraw consent
  • Analytics data: 26 months (Google Analytics default)

9. Your Rights Under GDPR

As a data subject in the EU, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data ("right to be forgotten")
  • Restriction: Request limited processing of your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at villaakalli@gmail.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • HTTPS encryption for all website traffic
  • Secure form submission
  • Limited access to personal data
  • Regular security reviews

11. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), particularly to Google's servers in the United States. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first at villaakalli@gmail.com.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority:

Hellenic Data Protection Authority
Kifisias 1-3, 115 23 Athens, Greece
Website: www.dpa.gr

15. Contact Us

For any privacy-related questions or requests, please contact:

Villa Akalli
Email: villaakalli@gmail.com